How can we help you?
Welcome, do you require assistance? We want to help you! If your order is in production and you want to make a change, please click here. If you have received your order and need to make a change, please click here . If you do not find what you're looking for, please read our Frequently Asked Questions page
Can I Select A Different Metal?
Yes, you can make a change to the metal you selected as long as your order is still in production, and has not yet been packaged or shipped. We recommend that you let us know about any changes you would like to make as soon as possible, as orders could be completed earlier than indicated on our website. To select a different precious metal (sterling silver, Stainless Steel,18K or 14K white, yellow, or rose gold) for your jewelry item, please click here
Can I Select A Different Chain Length?
Yes, you can make a change to the length of chain you have selected as long as your order is still in production, and has not yet been packaged or shipped. We recommend that you let us know about any changes you would like to make as soon as possible, as orders could be completed earlier than indicated on our website. To select a different chain length for your necklace, please click here
Can I Change My Shipping Address?
Yes, you can change the delivery address of your order as long as your order has not yet shipped. If your order has already been processed and shipped, we will not able to change the delivery address or reroute your order to another address for you. To change the Shipping address for your order, please click here
Can I Upgrade To Express Shipping?
Yes, you can upgrade to express Shipping, if that option is available in your area, and as long as your order has not yet shipped. Express Shipping options are available for an additional charge. To upgrade to express Shipping, please click here
Can I Select A Different Chain Model?
Yes, you can change your selected gemstones as long as your order is still in production and has not yet been packaged or shipped. We recommend that you let us know as soon as possible of any changes you would like to make as orders may be fulfilled earlier than shown on our website. To select a different chain for your jewelry item, please click here
Can I Change My Personalized Picture?
Yes, you can change the images you submit as long as your order is still in production and has not yet been packaged or shipped. We recommend that you let us know as soon as possible of any changes you would like to make as orders may be fulfilled earlier than they appear on our website. To change to a different image, please click here
I HAVE RECEIVED MY ORDER…
Can I Get An Item Repaired?
How Do I Return An Item?
Can I Change An Engraving?
Yes, you can make a change to an engraving. Please note that there may be additional charges, and you will be responsible for related delivery costs. To make a change to your engraving, please click here
I STILL NEED ASSISTANCE…
How Do I Contact Customejewelry?
If you need further assistance, please send us an email including your order number and a summary of your issue. Our customer support agents will be happy to assist you.
If you would like to speak to one of our live agents, we are available 24 hours via Whatsapp